Privacy Policy

How we collect, use and protect personal information when you use the Vortek Tuning file portal.

1. Who we are

Vortek Tuning is the controller of personal information collected through this portal and our services. Our registered office is Office 8 The Barns, Farm Road, Caddsdown Industrial Park, Bideford, EX39 3BT. Our company number is OC448332. Questions about this policy or your personal information can be sent to [email protected].

2. Information we collect

We may collect information when you create or use an account, upload a file, request a service, purchase credits, contact us or communicate with our support team. This may include:

• Your name, business name, email address, telephone number, billing address and VAT number where provided.
• Account details, credit balance, orders, invoices, transactions and payment status. Payment card details are handled by the relevant payment provider and are not stored by us unless expressly stated.
• Vehicle, control unit, original file, tuning tool and other technical information supplied with a request, together with files produced in response.
• Messages, support requests, enquiries and complaints.
• Technical information such as IP address, browser and device information, security logs and portal usage data.

3. How and why we use information

We use personal information where we have a lawful basis under UK data protection law, including:

• To create and administer your account, process requests, supply files and services, take payment and provide support where necessary to perform a contract.
• To operate, secure and improve the portal and our services where necessary for our legitimate interests and where those interests do not override your rights.
• To maintain financial, tax, fraud prevention and compliance records where required by law.
• To send marketing communications where you have consented or another lawful basis permits us to do so. You can opt out at any time.
• To establish, exercise or defend legal claims and respond to lawful requests from regulators or public authorities.

4. Sharing information

We do not sell personal information. We may share the minimum information necessary with trusted providers that help us deliver portal hosting, email, payments, accounting, IT security, file processing and customer support. These providers must handle information securely and for the agreed purpose.

We may also disclose information where required by law, in connection with a business reorganisation, or where necessary to protect our rights, users or systems.

5. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections, where required.

6. Retention and security

We retain information for as long as reasonably required for the purpose for which it was collected, including service delivery, customer support, accounting, tax, disputes and legal obligations. Different records may have different retention periods.

We use appropriate organisational and technical measures to protect information, including access controls, secure connections, backups and service monitoring. No online system can be guaranteed completely secure. Please keep your portal login details confidential.

7. Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction or portability, or object to processing. Where processing is based on consent, you may withdraw that consent at any time. These rights are subject to legal conditions and exemptions.

To exercise a right, email [email protected]. We may need to verify your identity before completing a request. You may complain to the Information Commissioner’s Office at ico.org.uk, although we would appreciate the opportunity to address your concern first.

8. Children and external links

Our professional tuning services are not directed at children and we do not knowingly collect information from children through the portal.

The portal may link to external websites and services, including payment providers. Their operators control their own privacy practices, so please review their policies separately.

9. Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will be published on this page.